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Complaints
Not satisfied with our services?
Of course, we do everything we can to ensure that you are satisfied with our services. If you nevertheless have a complaint about our services, we would like to hear about it. In consultation with you, we will try to find the right solution.
Step 1: Submit a complaint to your advisor
Complaints form Financing Guild
Fill out the form and describe your complaint in as much detail as possible. This way, our advisors can provide the most appropriate solution. Send your complaint within 30 days after completion of the work in question or within 30 days after the invoice date.
Step 2: Submit a complaint to KiFiD
Not satisfied with our complaint handling? Report your complaint via KiFiD if you are still not satisfied with the proposed solution from our advisors.
KiFiD (Complaints Institute for Financial Services) is an independent organisation that handles complaints about financial services or products. We as Financieringsgilde are affiliated with this organisation with registration number 550.000001. Complaints can be submitted digitally via a complaint form or can be sent by post to the address below.
Financial Services Complaints Institute
PO Box 93257
2509 AG The Hague
This is what our customers say
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Highly recommended!
Highly recommended and nothing is too much. Clear, sincere and everything well substantiated and explained down to the last detail.
Actually only one word is needed, Perfect!
My experience was very pleasant! The first introductory conversation felt very pleasant, which made me start the process with confidence. The communication went well. Every week I was kept informed of the developments.
Call them now and you won't regret it.
For me it was the perfect solution for everything that had to do with finance. They think along day and night. Solution-oriented and custom work.